Privacy Policy – Land Creations Landscaping

Effective Date: April 11, 2025

At Land Creations Landscaping (“we,” “our,” or “us”), we’re not just about beautiful properties—we care about your privacy, too. Whether we’re texting you a reminder or securely storing your service history, we’re committed to treating your information with care and transparency. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website, use our services, or interact with us via SMS text messaging.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, phone number, email address, physical address
Device and Usage Information: IP address, browser type, pages visited, and referring URLs
Communication Preferences: Opt-in status, message delivery and response history
Photos and On-Site Information: With your permission, we may take photos of your property before and after service for internal use, job verification, quality control, or marketing purposes
Customer Portal Information: Login credentials, billing history, and service requests
Geolocation (if enabled): GPS location data for efficient crew dispatch and service scheduling
Other Voluntarily Provided Information: Survey responses, customer service inquiries, and feedback

2. How We Use Your Information

We use your information to:

Provide, schedule, and manage landscaping services
Communicate service updates, confirmations, and follow-ups
Send invoices, payment confirmations, and appointment reminders
Personalize your experience with us
Respond to your inquiries and provide customer support
Send promotional messages (only with your explicit consent)
Comply with legal obligations and local service regulations

3. Text Messaging and 10DLC Compliance

By providing your phone number and opting in, you agree to receive SMS text messages from us regarding services and updates.

Types of Messages You May Receive:

Appointment and service reminders
Crew en route and job status alerts
Weather-related rescheduling notifications
Service confirmations and satisfaction surveys
Seasonal promotions and special offers (with consent)
Invoice and billing notifications

Additional Details:

Message Frequency: Varies based on your services
Message & Data Rates May Apply
Opt-Out: Reply “STOP” to unsubscribe at any time
Help: Reply “HELP” for assistance
Consent: Not a condition of purchase
Privacy: We do not sell or share your mobile number with third parties for marketing purposes

We comply with all relevant CTIA, FCC, and 10DLC guidelines and requirements, including verified brand and campaign registration with mobile carriers.

4. Sharing Your Information

We do not sell your personal information. We may share information with:

Service Providers: Such as payment processors, scheduling software, and SMS platforms
Regulatory Authorities: When legally required or for public safety
Affiliates and Partners: If part of a shared operations network under common ownership

5. Data Security

We implement appropriate technical and administrative safeguards to protect your information. While we strive to use commercially acceptable means, no method of transmission over the internet or text is 100% secure.

6. Customer Portal & Billing

If you use our online portal, we may collect:

Login credentials and contact details
Service requests and maintenance history
Payment preferences (processed securely via third-party providers)

We never store sensitive payment information on our own servers.

7. Local Compliance and Licensing

As a fully licensed and insured landscaping company, we follow all applicable local, state, and federal regulations regarding environmental safety, pesticide application, water use, and waste disposal.

8. Your Rights & Choices

You may:

Request access to your personal information
Update or correct your contact details
Opt out of marketing communications
Request data deletion (subject to legal and operational limits)

9. Children’s Privacy

Our website and services are not directed toward children under 13. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this policy as our services evolve. When we do, we’ll update the “Effective Date” and, where appropriate, notify you of major changes.

11. Contact Us

If you have questions about this Privacy Policy or how your information is used, please contact us at:

Land Creations Landscaping

5650 Laurel Ave, Unit 9

Key West, FL 33040

Email: info@landcreationskw.com

Phone: (305) 393-6902 & (305) 304-8029